Place of shipment and delivery time Shipping country: All orders are dispatched from the warehouse in Germany Processing time: It will take 15 to 30 working days for product quality inspection and packaging after placing an order (excluding weekends and legal holidays). Logistics cooperation: Collaborate with local carriers such as DHL and DPD to ensure transportation reliability
Delivery range and cost Coverage area: The entire European Union Freight calculation: Automatically settled based on the order weight and destination Free shipping threshold: Orders over 50 euros enjoy free shipping within Germany
Logistics tracking and delay After shipment, you will receive an email with the logistics tracking number, which can be tracked through the carrier’s official website In case of extreme weather or inventory shortage, we will notify you by email of the delay and attach a compensation plan
Returns, exchanges and Tariffs Eu consumers: According to the “14-day No-reason Return and Exchange Regulation of the European Union”, returns and exchanges can be made within 14 days after signature (the label must be retained). International orders: The customs duties are borne by the buyer. It is recommended to check the import policies of your home country before placing an order
Contact us Have questions about transportation? Please email to todayesque@kuwclothecsa.com
